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UK Shipping: Your parcel will be sent within 1-2 working days of receipt of order unless you are notified otherwise or a specific delivery timescale is indicated on the product description, or if the item is marked out of stock. Parcels are sent via Royal Mail and may require a signature upon receipt of delivery. Avariety of postage methods are available, from free shipping to express delivery. How quickly you receive your parcel depends on which postage option you choose when placing your order. For more information regarding shipping times please see the shipping information page. If you require discreet shipping, a tracking number or have a specific delivery request please request this on the order comments. |
| International Shipping: International customers (non-EU residents) please note that your parcel may be subject to import duty charges upon receipt depending on value and delivery destination, which you will need to pay before your parcel is released for delivery in your resident Country. More information is available from your local government office. These charges are your responsibility and are not included in the price you pay on the dreamgirl-shopping.co.uk website. |
| Cancellation:
You have the right to cancel an order within 8 days of receipt of your order. If you have already received your order within 8 days of purchase and need to cancel and return some or all items, please contact us in writing by replying to an order status email or using the online enquiry form. Please include your name and order number in your correspondance. We require that items are returned to us on cancellation. Customer service staff will send you a returns form by email, usually within 48 hours of receiving your written request. The returns form must be printed, completed and enclosed with your return to ensure your return is processed as quickly as possible on receipt. Returns forms are unique to your order and each form has a unique RNA code. A returns form can be used once only. You do not need to complete the exchange section of the returns form unless you require one or more items to be exchanged. Your order history will be updated on the day your returns form is sent. If you are having trouble receiving email or cannot print your returns form please contact us so that we can send you a form by post. Please see the returns policy below for full returns information before returning items to us. If your order has not been shipped or posted and you need to cancel it, please contact us in writing using the online enquiry form on the contact us page or by replying to an order status email. Please include your name and order number in your correspondance. Your order will be cancelled and refunded within 24 hours of receipt of your written notice to cancel unless your order has already been dispatched. This information, and returns and refund Terms and Conditions as stated on this website is included in all order status emails, you will receive at least one email containing cancellation, returns and refund Terms and Conditions as we process our order. If you have not received an email including cancellation, returns and refund information and have already received your order, please contact us and we will ensure an email containing this information is sent. |
| Returns Policy (for Faulty or Incorrect Items):
If you believe the item you have received may be faulty or you have received an incorrect item, please contact us as quickly as possible upon receipt of the goods and please do not try the item on. To return items for exchange or a refund you must contact us in writing using the online enquiry form on the contact us page or by replying to an order status email before returning the items, within 8 days of receiving your order. Please include your name and order number, and describe the fault or mistake in your correspondance. We require that faulty or incorrect items are returned. Customer service staff will send you a returns form by email, usually within 48 hours of receiving your written request. The returns form must be printed, completed and enclosed with your return to ensure your return is processed as quickly as possible on receipt. Returns forms are unique to your order and each returns form has a unique RNA code. A returns form can be used once only. Your order history will be updated on the day your returns form is sent. If you are having trouble receiving email please contact us so that we can send you a form by post. In the case of Faulty or Incorrect items where a refund is required, the refund will include your initial postage cost once the return is received and verified as faulty or incorrect. If an exchange is required, your exchange will be dealt with as a priority. We do not operate a collection service. The cost of returning faulty or incorrect items to us will be reimbursed to you on receipt of your return. Please note that you have a statutory duty of care towards items that you are intending to return while they are in your possession, and while they are in transit to us. You can return your goods by post and are welcome to recycle the packet the goods were posted in (if you have retained it) by turning the packet inside out, inserting the unwanted goods and securing the packet with tape. Please ensure your return parcel is adequately sealed and labelled, and your completed returns note is enclosed. Please retain proof of posting your return as we cannot be held responsible for returns that we have not received. We recommend sending your return to us by a registered delivery service. The sooner we recieve your return, the sooner it will be processed. If we cannot verify that the item is faulty or incorrect on receipt of return we will contact you in writing for more information. If we are still unable to verify that the item is faulty or incorrect after two working days and/or have not received a response from you, we will treat the return as a general return (see below). If your incorrect or faulty item returned to us carries an odour (including body odour, smoke, perfume or deodorant), or is soiled, or is returned with traces of human or animal hair, in a worn condition, showing signs of continuous wear, without its original packaging, or with any tags and and/or labels removed we will treat the return as an unacceptable return. |
| Returns Policy (for General Returns):
If you need to return items for exchange or a refund you must contact us in writing using the online enquiry form on the contact us page or by replying to an order status email before returning the items, within 8 days of receiving your order. Please include your name and order number. Customer service staff will send you a returns form by email, usually within 48 hours of receiving your written request. The returns form must be printed, completed and enclosed with your return to ensure your return is processed as quickly as possible on receipt. Returns forms are unique to your order and each form has a unique RNA code. A returns form can be used once only. Your order history will be updated on the day your returns form is sent. If you are having trouble receiving email please contact us so that we can send you a form by post. We will exchange or refund most items provided they are returned complete, unused, unworn, unwashed, undamaged and with their original packaging with any tags and and labels intact, and your completed returns form. We cannot accept the return for hygiene reasons of any intimate lingerie, hosiery, underwear, swimwear, nylon or latex. Items which are custom made to your specific requirements are also exempt from the right to cancel and return. We will not accept any item returned to us that carries an odour (including body odour, smoke, perfume or deodorant), or is soiled, or any item returned with traces of human or animal hair, in a worn condition, showing signs of continuous wear, or any item that would present a Health and Safety risk to our staff. Some items such as corsets for example include a thong, if you want to try this item for size please do so without trying on the thong or removing any tags. An item tried on in this way can be returned. Please note that you have a statutory duty of care towards items that you are intending to return while they are in your possession, and while they are in transit to us. We do not operate a free returns service or a collection service; you are responsible for the cost of returning goods to us. You can return your goods by post and are welcome to recycle the packet the goods were sent in (if you have retained it) by turning the packet inside out, inserting the unwanted goods and securing the packet with tape. Please ensure your return parcel is adequately sealed and labeled, and your completed returns note is enclosed. Please retain proof of posting your return as we cannot be held responsible for returns that we have not received. We recommend sending your return to us by a registered delivery service. If we have a query regarding your return you will be contacted in writing. The sooner we receive your return, the sooner it will be processed. |
| Refunds Policy:
For orders that are part shipped, you may cancel any outstanding items for a refund, please contact us in writing using the online enquiry form on the contact us page or by replying to an email you have received regarding your order to cancel outstanding items that you have not received. These refunds are usually issued within 24 hours of you contacting us. Refunds for items that have been returned are usually processed within 48 hours of receipt of your return. Please note that any postage/shipping costs will not be refunded if your order has already been delivered unless we have verified that you have received a faulty or incorrect item upon receipt of your return. Postage/shipping is a separate service that you have requested during the order process. This separate service is complete upon receipt of your order and cannot be cancelled or refunded. |
| Exchanges (UK orders): If you require an item that you are returning to be exchanged please state this in the approprite section on your returns form in the exchange section. You may exchange a like-for-like item in a different size or colour, or a different item. If you would like to exchange an item for a different item that costs less than the price of the item you are returning, we will refund the difference to your original payment. If you would like to exchange an item for an item that costs more than the price of the item you are returning, you can either include the excess payment with your return (including any excess postage charges) in the form of a cheque or postal order, or we can send you an invoice by email which can be paid online, or by bank transfer, once we have received and processed your return. How quickly you receive your exchange depends on which postage method you choose for the exchange. Items can only be exchanged in the same currency as the original order currency. |
| Exchange Deliveries (UK orders): All exchanges where an excess payment for items and/or postage is due must be paid in advance before your exchange is dispatched. If your original order was posted by free shipping, a postage payment will be required to send your exchange. How quickly you receive your exchange depends on which postage method you choose for the exchange. If your original order included a paid postage method, your first exchange can be sent to you by standard post (free shipping) at no extra charge. If you require your exchange to be delivered quickly, please indicate which postage method you require on your returns form in the exchange section. You can either include the excess postage payment with your return in the form of a cheque or postal order, or we can send you an invoice by email which can be paid online once we have received and processed your return. If you are exchanging a faulty or incorrect item, we will send your exchange by the postage method you choose at no extra cost. If your exchanged item is unsuitable it can be returned and exchanged again, following the returns policy above, but postage costs will apply on all further exchanges. Items can only be exchanged in the same currency as the original order currency. |
| Exchanges (International orders): If you require an item that you are returning to be exchanged please state this in the approprite section on your returns form in the exchange section. Items delivered Internationally may only be exchanged for like-for-like items (the same item in a different size or colour) at this time. The cost of posting your exchange depends on the postage/shipping method you choose on your exchange form. You can either send your excess payment by bank transfer (we will contact you on receipt of your return and send further instructions), or we can send you an invoice by email which can be paid online once we have received and processed your return. All exchanges where a postage/shipping payment is due must be paid in advance before your exchange is dispatched. If you are exchanging a faulty or incorrect item, we will send your exchange by the postage method you choose at no extra cost. If your exchanged item is unsuitable it can be returned and exchanged again, following the returns policy above, but postage costs will apply on all further exchanges. Items can only be exchanged in the same currency as the original order currency. |
| Unacceptable Returns: We only supply new, unused items to our customers. We will not accept any item returned to us that carries an odour (including body odour, smoke, perfume or deodorant), or is soiled, or any item returned with traces of human or animal hair, in a worn condition, showing signs of continuous wear, without its original packaging, or with any tags and and/or labels removed, or any item that would present a Health and Safety risk to our staff. We cannot accept the return for hygiene reasons of any intimate lingerie, hosiery, underwear, swimwear, nylon or latex. Items which are custom made to your specific requirements are exempt from the right to cancel. If you return an item to us outside the terms of our returns policy the item/s will be returned back to you at your expense. You will be notified of this and any other associated charges. Please remember that you have a statutory duty of care towards items that you are intending to return while they are in your possession, and while they are in transit to us. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice. Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. |
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Environmental Policy:
UK customers please note that your order confirmation emails are also your printable receipt. UK customers are asked to request a paper invoice to be included within their package if they require one. By default, no paperwork is included within your parcel. Customers will also receive email communication regarding Partially shipped orders and completed orders of which we retain electronically stored copies for legal and accounting reference. |
| Payment: Credit and Debit card payments are processed by PayPal. You do not need a PayPal account to pay by this method. Your payment is fully protected by your bank or card issuer as it would be with any other distance purchase and you will have the assistance of the PayPal support team should any problems arise. The payment will show up on you card or bank statement with the Payment reference DGTGHOMES. Payment can also be made by Cheque, Postal order made payable to DGTGHOMES in UK Pound Sterling (or Bank Transfer - coming soon), details of how to pay using these methods are included on your order confirmation email if this is the payment method you choose during checkout. If you are paying by cheque, postal order or bank transfer please ensure your payment reaches us within 7 days of ordering. |
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Business to Business Transactions:
While we welcome trade from other organisations such as production companies and media organisations, please note that the dreamgirl-shopping.co.uk website is not intended for the supply of lingerie to other lingerie companies or individuals selling lingerie to retail customers. Any customer suspected or found to be using the dreamgirl-shopping.co.uk website for for the supply of lingerie to other lingerie companies or individuals selling lingerie to retail customers should note that these purchases (B2B) are not covered by the distance selling regulations. Our in stock feature, returns and refunds policies are for the benefit of our valued retail customers only. |
| Prices:
The price advertised on the dreamgirl-shopping.co.uk website at the time of
purchase is the price you pay excluding shipping costs. All prices include VAT. There are no further charges except for the shipping cost (unless you
choose free shipping which costs nothing!). Prices are subject to change depending on changes to
the wholesale prices we pay and any changes to the cost of importing goods including Duty and Taxes and the currency exchange rate. |
| Email:
Customers who register on the dreamgirl-shopping.co.uk website can choose whether or not to subscribe to the newsletter mailing list in the registration process, or can change their mind at any time and choose to subscribe or unsubscribe by logging into their account and following the links on the My Account screen. All customers receive a welcome email on registering. Terms and Conditions as stated on this website are included in the welcome email you recieve when your account is created. You will receive further emails when an order is placed, order confirmation, and order status updates. Emails regarding orders and welcome emails are encouraged by Trading Standards, these emails are not optional. If you wish to close your account for any reason, please contact us. Please note that once your account has closed your order history will also be deleted and cannot be restored to a new account. For registered customers who place an order, notifications and updates regarding your order will be sent by email and are logged onto your order history. If an item is out of stock, you will be notified and we will send it as soon as possible or a replacement will be offered. If you are having problems receiving email, all comments regarding your order can be viewed on your order history by logging in to your account, once on your account screen you will be able to view comments and notifications associated to your orders. No support is available for a cancelled order. |
