| 1. Can I check an item is in stock? How often do you update your system? |
| Please contact us by email or by phone to check an Item is in stock, especially if you require an item urgently. Please make a note of the product model number so that we can deal with your enquiry quickly. Our stock levels chage constantly. Our website is updated every day at 6pm with a new stock file upload, however if the website is very busy the stock file upload may fail to implement correctly. We also manually update the stock system when possible as we have both online and offline customers who collect from us. |
| last updated - 2011-06-04 17:58:10 |
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| 2. Do you have a real shop? Can I collect my Order? |
| We operate from an office at the back of the shop. The shop is used to store goods only and due to the high stock levels we hold, it is not suitable for the general public to come in and browse. We do not have any on-site changing facilities. You are welcome to collect your order between 12pm and 7pm. Please allow at least 2 hours for us to pick your goods and have them ready for collection. If you have paid for your order by paypal you will be asked to sign an invoice to prove the goods have been received. Customers who collect can also pay by cash, postal order, or by cheque (cheques must be sent in advance to allow payment to clear before your order can be collected). Please keep a mobile phone with you in case we need to contact you regarding your order, or in case you need to contact us. |
| last updated - 2011-06-04 17:57:09 |
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| 3. Do you offer discreet shipping? |
| Yes we do, please add -discreet shipping- to your order comments during checkout to request it. By default discreet shipping orders are sent in a plain black mailing bag, or in a jiffy bag or plain box depending on the size and parcel contents. Our return address is included on the back of the parcel without the shop name included and there will be no paperwork included with your parcel. If you have a specific request please add it to the order comments. If you are coming to collect your order, please still include -discreet shipping- to your order comments so we know to pack your order into a plain bag and will not to include any promotional material in your bag. |
| last updated - 2011-06-04 18:05:22 |
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| 4. Do you send out newsletters by email or other mailings in the post? |
| We do not send out any unnecessary mailings by email or post. Customers have the option to choose to subscribe to our email newsletter and can unsubscribe at any time, but we only use email newsletters to send out urgent notices such as severe disruption to our service caused by weather or strikes for example. W do not send out any mailings in the post. News updates including new lines added, special deals and urgent updates are all posted on our blog: http://lingerie-costumes-clubwear.blogspot.com/ |
| last updated - 2011-06-04 18:04:41 |
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| 5. How do I return items? |
| All the instructions you need regarding returns are clearly stated in our returns policy. A link to the returns policy is included in the information box on the bottom left of every page. |
| last updated - 2011-06-04 18:02:49 |
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| 6. How do I track my order? |
| Orders are sent by Royal Mail by the postage method you choose at checkout. From 1st September 2010 all orders sent by express delivery, special delivery and Airmail International Signed For will have their tracking number automatically added to their order history once their order has been shipped. Visit http://track.royalmail.com and enter your tracking number in the space provided. Customers who choose Royal Mail Recorded, Second Class, Free Shipping and Air Mail will need to request a tracking number either in their order comments or by email. Some larger parcels and international parcels may be sent by Parcelforce Visit http://www.parcelforce.com/portal/pw/track and enter your tracking number in the space provided. International customers please note that once the parcel has left the UK it will be handed over to your local parcel delivery company who can provide you with further tracking information. For example, a parcel posted to the USA will be transferred to USPS once it has arrived in the USA. |
| last updated - 2011-06-04 17:54:20 |
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| 7. I am having trouble making payment by card. What should I do? |
| This error can occur if you are choosing a shipping address different to your billing address, or if the billing and/or shipping address details are different to those registered to the card you are using to pay. We recommend you contact paypal support who will help you make your payment successfully. If you need to provide an alternate delivery address, please add it to your order comments during checkout. |
| last updated - 2011-06-04 17:53:02 |
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| 8. I might be out when the goods are delivered. What should I do? |
| You can add any important information we might need to know in your order comments box during checkout. All items are now sent by signed for delivery which means someone will need to sign for the parcel on delivey. You can for example choose to have the parcel delivered to your work address, or to a neighbour, or for a card to be left for you to collect the parcel if you are out. |
| last updated - 2011-06-04 17:56:04 |
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| 9. I want to buy a dress in a particular colour but I can't select the colour from the product options. How do I buy it? |
| If the product description states a wide variety of colours but there are only a few colours available to select on the colour options, the colour you want is either unavailable at the moment, or it is a special order item. Please make a note of the product model number and contact us for more information. If it is a special order item, we will order the product in for you and contact you once it has arrived in stock. If you still require the item you will be able to buy it once it has arrived in our stock. You are under no obligation to buy a special order item. Most special order items are custom made in the USA and generally take longer to arrive in stock than our usual deliveries. |
| last updated - 2011-06-04 17:58:51 |
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| 10. I want to buy an item but it is marked out of stock. How long will it take to be delivered? |
| If you order an item marked as out of stock, we will first check stock levels with the manufacturer to ensure your order can be fulfilled. We will then contact you with an estimated delivery time and ask you how you would like to proceed. If for any reason your order cannot be fulfilled we will refund you immediately and notify you. |
| last updated - 2011-06-04 17:59:28 |
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| 11. I want to buy an item but it says allow 14 days for delivery. Do I really have to wait that long? |
| This is the maximum time you should expect to allow for delivery. While we keep all popular items in stock and try to hold enough stock to keep everyone happy, trends change often and can be unpredictable. We buy in stock based on customer demand and try not to over-order so that we are left with old stock which would leave us unable to buy in new lines as they become available. There is a chance the item you require might be delivered sooner. If you are in any doubt please contact us |
| last updated - 2011-06-04 18:00:34 |
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| 12. When will I receive my order? |
| This depends on the shipping method you choose during checkout. Further information is available on the shipping information page. Approximately 80% of orders are fulfilled before their estimated delivery allowance date. We keep a general stock of all items advertised but stock levels change daily. Parcels are sent via Royal Mail. Please allow 1-2 days for in-stock items to be picked and packed from our storage facility and collected for delivery at busy times unless express delivery/special delivery is selected. Please check item descriptions for suggested delivery times. These are often exaggerated delays to avoid customer disappointment. Where no delivery time is suggested this item should be available immediately |
| last updated - 2011-06-04 17:53:40 |
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