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Shipping and Delivery

Our UK Delivery Timescales and Rates:

Free Shipping: approx 6-10 days delivery. This option is completely free with a minimum order value of GBP 20.00.

Royal Mail 2nd Class Recorded: approx 5-7 days delivery. This option costs GBP 2.75 and is available for parcels weighing up to 2Kg.

Royal Mail 1st Class Recorded: approx 3-4 days delivery. This option costs GBP 4.00 and is available for parcels weighing up to 5Kg.

Express Delivery: 1-2 days delivery by Royal Mail or Parcelforce 48 (weekdays only). This option costs GBP 8.00 for parcels under 1Kg, GBP 12.50 for parcels up to 2Kg. Higher rates apply for parcels over 2Kg. A tracking number is automatically sent to your email address once the parcel has been dispatched.

Saturday Express Delivery: Guaranteed Saturday delivery by Royal Mail or Parcelforce 48 (Saturday delivery only). This option costs GBP 12.00 for parcels under 1Kg. Higher rates apply for parcels over 1Kg. A tracking number is automatically sent to your email address once the parcel has been dispatched. Orders can be placed at any time during the week. Orders placed early will be held in our office for dispatch on Friday to ensure delivery on Saturday. A tracking number is automatically sent to your email address once the parcel has been dispatched.

Our International Delivery Timescales and Rates:

Air Mail: Western Europe - 10-14 Days, Eastern Europe - Up to 2 Weeks. Delivery to the following destinations may be further delayed due to customs clearance depending on the value of your parcel. North America - Up to 3 Weeks. South America, Africa and Asia - Up to 3 weeks. Australasia - Up to 3 weeks. This option costs GBP 12.99 and is available for parcels weighing up to 5Kg. A tracking number is automatically sent to your email address once the parcel has been dispatched.

Air Mail International Signed For: Western Europe - 5-7 Days. Eastern Europe - 5-7 Days. Delivery to all other destinations worldwide should be expected in 10-14 days, however delivery to these destinations may be further delayed due to customs clearance depending on the value of your parcel. This option costs GBP 15.99 to European destinations and GBP 18.99 to all other countries. There is no weight limit to this option, however very large orders may be split into multiple smaller shipments. A tracking number is automatically sent to your email address once the parcel has been dispatched.

The information above is a guide only and does not include allowance for industrial action including but not limited to Royal Mail strikes, Post Office strikes, or delays caused by severe weather conditions, power cuts, flooding or delays caused by a situation in your area which we may not be aware of. If you are in any doubt at all please ask before purchasing.

Discreet Delivery: all orders are sent by discreet delivery in plain packaging. We do not send out any promotional mailings by post. Customers have the option to choose to subscribe to our email newsletter to recieve news and updates on our products and services and can unsubscribe at any time.

Helpful Information:

Parcel Tracking: All parcels require a signature on delivery. Customers who choose Royal Mail Recorded, Second Class or Free Shipping will need to request a tracking number either in their order comments or by email. Some larger parcels may be sent by Parcelforce. Most orders received on a working day before 2.00pm are dispatched on the same day. UK orders can be tracked here: https://www.royalmail.com/track-your-item International orders can be tracked here: http://www.parcelforce.com/track-trace International customers please note that once the parcel has left the UK it will be handed over to your local parcel delivery company who can provide you with further tracking information. For example, a parcel posted to the USA will be transferred to USPS once it has arrived in the USA and can be tracked on their website using the same tracking number.

Your Delivery Instructions: You can add any important information we might need to know regarding your delivery in your order comments box during checkout. All items are sent by signed for delivery which means someone will need to sign for the parcel on receipt of delivey. You can for example choose to have the parcel delivered to your work address or a neighbour, be left in a safe place or for a card to be left for you to collect the parcel if you are out.

Out Of Stock Items: If your order includes one or more items that are marked out of stock either in the size required or marked ** at checkout, we will dispatch your in stock items immediately and dispatch the remaining items separately as they come in to stock, out of stock items are usually replenished in 2-3 weeks.

Seasonal and Holiday Orders: Such as Christmas, Halloween, Bank Holidays and Valentines are very busy and place a high demand on our stock levels. Please bear this in mind. We recommend ordering at least 7 days before you require your items. Some manufacturers cease making seasonal items before the holiday is over and there will be an extensive delay in receiving seasonal goods ordered if not done so early enough. While this is beyond our control, we try to list seasonal items as early as possible and encourage our customers to order early or pre-order outside of the season if buying in bulk (e.g. dance and theatre groups).

Customs Clearance: Non-EU customers please note that your parcel may be subject to import duty charges upon receipt depending on value and delivery destination, which you will need to pay before your parcel is released for delivery in your resident Country. More information is available from your local government office. These charges are your responsibility and are not included in the price you pay on the dreamgirl-shopping.co.uk website.
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