If you have a particular query or are unsure, please contact us before ordering, our office staff are always happy to help. On payment of these items you are committing to buy and your order may not be revisable. If you wish to register your interest in a particular item for purchase at a later date please use the wishlist facility. We are happy to reserve items for up to 14 working days for registered customers paying by cheque/postal order, and for up to 5 working days for registered customers who contact us with a reservation request. Ordering an item without completing the payment or checkout process does not constitute in the item being reserved for you. If you wish to return an item, please see our returns policy.

We will replace or refund most items provided they are returned complete, unused, undamaged and in their original packaging, with any appropriate tags intact, and completed returns form or explanatory note within 14 days of receipt. Please note that any postage/shipping costs will not be refunded

We cannot accept the return for hygiene reasons of any lingerie or underwear, cosmetics or shapewear. We request that all returns be sent with an explanatory note or completed returns form which is available by email upon request. Please print and complete this form and send it with your returned goods. You can return your goods via the Post Office. Please ensure items are adequately packaged and labelled, and your completed returns note is enclosed. Please retain proof of posting your return as we cannot be held responsible for returns lost in the post.

Your parcel will be sent within 3-5 working days of processing your order. Parcels are sent via Royal Mail Standard Delivery in plain packaging and may require a signature upon receipt of delivery. If an item is out of stock, you will be notified and we will send it as soon as possible, or a replacement item may be offered. Our postage/shipping rates are highly competitive and should the cost of posting your order exceed what you have paid, we will cover the extra cost ourselves. Unlike some online stores, we do not believe in making a profit by charging extortionate postage fees! Shipping fees are equated depending on the weight and size of your order. If you require next day delivery which is not automatically offered in the ordering process, please contact us before ordering, we may be able to provide you with this service. Please contact us before mid-day if you require this service. This service may incurr a small fee. This service is currently only available to customers in the UK.

Environmental Policy: UK customers please note that your order and shipping confirmation emails are also your printable receipt/invoice. By default, no paperwork is included within your parcel. Customers will also receive email communication regarding Partially shipped orders and completed orders of which we retain electronically stored copies for legal reference. This cuts our company paper waste and consumption by a very significant amount and helps us to remain an environmentally friendly business, something we are very proud of. All customer communications are placed via email or telephone only. UK customers are asked to request a paper invoice/receipt to be included within their package if they require one which may be subject to a small administration fee. We also have a strict ordering policy from our international suppliers and manufcturers. We order internationally once per week in an effort to minimise the air miles used to retain stock levels. We are very grateful to customers who appreciate our efforts to minimise our carbon footprint and welcome any suggestions you may have to improve this policy further. We hope that in the future international orders will also be fulfilled this way though there are currently some restrictions with regards to international customs laws.

All promotional offers must be returned in their entirety.

If you return an item to us outside the terms of our returns policy we may not refund you. The item/s may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice. Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Dreamgirl Shopping reserve the right to change these terms and policies at any time.