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Privacy Notice

Privacy Notice:

Your Personal Data: The Dreamgirl Shopping website always respects your privacy. When you visit this website the personal data you provide us is used by us so that we can prepare; process and ship your orders, process returns, refunds and exchanges, to publish and respond to reviews associated to your account, to communicate with you and to maintain or verify your account where necessary. Your personal data belongs to you alone. This includes personal data you submit to this website in order to create an account, update an account, make a purchase, any comments submitted with orders placed, review content associated to your account on this website and any communications we have received from you in written form including emails. Your personal data is stored on our secure server and is used and accessed only when and where necessary. Personal data includes your name and address but also less obvious data such as your IP address and even any photos you may have sent. We keep an encrypted backup of all website data which includes customer account data, order data and comments, review data and some email content. This backup is updated and overwritten daily. This data will remain on our server unless you request the right to be forgotten or if your account has no associated purchase history after one year.

Cookies: This site generates cookies which are vital for website functionality to save your shopping basket and in order to display this website correctly on your device. These cookies may include some of your personal data. Please see the about cookies page for more information. These cookies may contain your email address and/or an encrypted password. This cookie is stored on our secure server for a maximum of one year. Cookies are not included in our backup.

Your Right To Access Your Personal Data: In compliance with the GDPR all users have the right to request a copy of their personal data as stored on our secure server at any time and can do so in writing by email through our contact us page or by post. On requesting a copy of your personal data you will be asked first to verify your identity before the request can be processed. We are of course happy to verify our identity with you too if required. Upon verification personal data will be delivered digitally to you in csv and/or txt format within one month of receiving your request. We cannot send you a copy of your data in portable storage format (ie via USB stick) as this would be creating another instance of your data that we are responsible for which could be lost or stolen. Please note that we can only send you order history where the billing and delivery details match the personal data stored on your account.

Your Right To Be Forgotten: In compliance with the GDPR all users have the right to be forgotten, meaning that all personal data we store about you may be deleted upon your request. Upon receiving your right to be forgotten request you will be asked to verify your identity before the request can be processed. We are of course happy to verify our identity with you too if required. Please submit a Right to be Forgotten request in writing by email through our contact us page or by post and we will confirm your request and delete your data with one month of receiving your request. If you have made a purchase with us in the last seven years we are legally required to keep a copy of your previous purchase information which we will retain and will only access if legally required to do so, however your account and cookies stored on our server will be deleted on request after verification. This data cannot be recovered once deleted. This data will also be deleted from our backup which is overwritten daily.

Protecting your Personal Data: We promise that we will take every measure possible to protect your personal data and keep it private and secure and unless required to by law we will not share your information with a third party without your consent.

Contact: The Dreamgirl Shopping website is maintained by DGTGHOMES. DGTGHOMES acts as a data controller and Data Protection Officer in safeguarding your personal data operating at 152 High Street, Margate, Kent, CT98 1LA. Any requests or concerns can be sent in writing to this address or by email using the form on the Contact Us page here.

What is the GDPR? GDPR stands for the General Data Protection Regulation which is due to come into effect on 25th May 2018. See here for further information on the GDPR and help with how to safeguard your personal data like a boss.

Data Breach Plan: In the event of a data breach we endeavour to undertake the following actions as soon as possible:

  • Investigate the breach
  • Report the scope of the breach to the subject within 72 hours
  • Report the breach to the Information Commissioner's Office (ICO) within 72 hours
  • Investigate the scope of the breach and number of subjects affected
  • Investigate and where possible identify the source of the breach
  • Plan and execute preventative measures

Your Password: Where we have given you or where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Customer Confidentiality: We will only discuss order and account details with the named registered customer on your account unless we are required to disclose this information by law. You will be asked first to verify your identity if we need to discuss any matter regarding your account with you and/or if you need to discuss your account with us. Please keep your account up to date including your address and contact details so that we can verify you if necessary.

Our Communications To You: We will email you confirm your account when you are a newly registered customer and to update you on the status of your order or if we have an enquiry concerning your order. We will never pass on your email address or personal information to a third party without your explicit consent. With your agreement (by subscribing to our newsletter, accessible from your account page) we may from time to time notify you of special promotions etc. We take your privacy very seriously. If you do not want to be notified of any promotions (by not subscribing to our newsletter, or by un-subscribing if you are already subscribed), we will always respect your instructions.

Payment: Your security and peace of mind is important to us. Therefore, we've made online ordering safe and secure by implementing the SSL (secure sockets layer) encryption method, standard for the World Wide Web, to process all orders. Credit card payments are all processed through the third party payment site PayPal. If you have any concerns about the personal data you have stored with them, please contact PayPal directly. We cannot discuss your PayPal account with you.

Secure Pages: All pages on our website now use https headers and all pages on our website open via a ssl connection. You can see this in the green padlock icon in your address bar which helps you identify that any data being exchanged is securely encrypted.